FAQ

Frequently asked questions about Mette™ care and cleaning.
  • Yes. All Mette™ pieces are made of solid .925 sterling silver (92.5% pure silver). Our silver is also hypoallergenic and certified nickel-free.

  • All real sterling silver tarnishes over time. This is primarily a result of a chemical reaction between sulfur in the air and the metal silver gets alloyed with to make it strong enough for jewelry. This is also the reason 14k gold tarnishes over time. Other factors like skin chemistry, lotions, perfumes, etc. can also contribute to tarnishing.

    Good news is our unplated sterling silver makes it really easy to remove tarnish again and again without damaging it! Unlike rust, tarnish is a surface reaction so tarnish can be completely removed with easy 2-min care. Please see the 'How to clean' bubble for more on cleaning.

  • Using Hagerty Silver Foam (or similar, the key is ammonia in the cleaner) and a soft-bristled brush, gently scrub your Mette like you are brushing your teeth and rinse under warm water. Warning: watching the tarnish magically melt away will be really addicting.

    A final pass with gentle regular soap as a bonus to remove buildup from daily wear and your Mette™ will feel brand new every time.

    We don't recommend polishing cloths or dip cleaners as we found they either require too much elbow grease or are ineffective.

  • Technically yes. (Our founder never takes hers off except to clean it.) But this will contribute to a faster tarnishing/cleaning cycle.

    Luckily, sterling silver is one of the easiest metals to remove tarnish from without damaging the base metal, please see our 'How to clean' bubble for more on this.

  • When not wearing your Mette™, we recommend you keep it in the airtight resealable pouch it came in to prevent contact with the air. There is also a non-scratch, anti-tarnishing strip (that black square) included to help absorb any impurities in the air.

    Besides that, go wild! We don't tell you not to wear lotions, makeup, sunscreen, sweat or breathe, because we find that's unrealistic. If it gets a little tarnished, you can just remove it in 2 minutes. Worth it to be able to wear your Mette to the gym or not forgoing your skincare routine in our opinion.

    For cleaning, please see the 'How to clean' bubble.

  • Yes, please see our Returns / Shipping Policy page for more information on how to start a return.

  • Every Mette™ release is made in small, limited batches — once it’s gone, it may not come back. This first design is just the beginning.

    In future drops, you might see limited editions, rare upgraded variants, or full-on blind bag mystery pouches. Yeah, we’re serious about making this fun.

    We recommend signing up for our mailing list so you don’t miss the drop you might have really wanted.

Don't see your question?

We’re happy to answer any questions at hi@meetmette.com.